Do more with less through cost-effective automation. For example, we automate ticket handling using ITIL-based IT Service Management, service desk functions through AI-enabled virtual agents, and field support through automation-enabled walk-in support centers.
Support your users with a comprehensive service desk and field support. Services are configurable and may include L1-L3 phone, chat, email, portal, and self-help support; automated AI virtual agents; deskside support & hardware replacement; staff augmentation; walk-in support center; and service level management & experience level management.
Drive down costs and increase user productivity through using automation to recognize issues before users report them or to fully prevent them from occuring.
Deal with variable seasonal or release based demand for IT support services through Pyramid Talent
Manage your user support not only to internal IT metrics, but also to its ability to support productive, engaged users
